Why Retailers Holiday Return Policy Makes Zero Sense

Customer returns are a big deal with more than 48% of shoppers returning a holiday purchase and shoppers with a poor return experience are three times LESS LIKELY to shop with that merchant ever again. So it makes sense to have an extended window for holiday return. But I found that many smaller to medium-sized retailers don’t have an extended window. That’s very surprising.


Source

Comments

Post a Comment

Popular posts from this blog

Why Leaders Need to Vulnerably Open Up About Failure

Failure is almost always spoken about in the past tense. That creates an artificial safety net. There isn’t true vulnerability in that. Love this article (“ Opening Up About Startup Failures and Vulnerability ”) in “First Round” that goes into it. Read on. Leaders, entrepreneurs, founders and others many times open up and share their failures ONLY after they are successful. But does that really help others who are in the midst of struggling? Founder Jeff Wald shares what it means to get raw and vulnerable about failure in the “present tense.“ “CHALLENGE #1: GETTING VULNERABLE BY MAKING IT PERSONAL” “Failure’s become trendy. We live in a culture of innovation and pushing envelopes, which requires failure,” Wald says. “But I’d draw a distinction between failure and vulnerability. We’ve confused the idea of putting failure out into the market as making yourself vulnerable, when it isn’t. Talking about how your startup didn’t work or how your product fell flat isn’t the same ...
Read more

How to Reach Out to Higher Profile People You Admire

Image
Very good article in HBR by a fantastic expert, Dorie Clark, on how to reach out to someone you admire. You could do this for a variety of reasons – mentors, jobs, funding, etc.  Here’s an excerpt:  Make it clear that you have no expectations. High-profile people get bombarded with requests. For example, Tim Ferriss’s email newsletters contain a caveat that he can’t respond personally to messages because he receives 1,000+ per day. Even if your “pitch” is well crafted, your idols might be in a busy period and simply don’t have time to connect. You get extra points, then, for empathizing with this situation and addressing it upfront.
Read more

Training Techniques And Physical Team Building Practices

Image
The team-building workshop in Dallas includes professionals that are expert in developing disconnected groups of various individuals into a well-oriented team. Yes, the team-building effort done here is second to none. The team-building curriculum usually reflects the quality of work and ethics provided in the workshop. The experienced bestowed on the aspirants helps them to engage in team activities in their respective companies for the rest of their lives. Various types of teamwork can be practiced in leadership training in Dallas workshops. This includes cross-functional teams, mixed groups, intact teams and so on. The classes help organizations of different niche, structures, types, and sizes. They get help in building critical team skills through their well-coordinated workforce. Furthermore, the workshops aids in the development of cohesion amongst employees of different natures. The various training techniques and physical team building practices used in the work...
Read more